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Updated: 1 January 2026

Privacy Policy bookie – Personal Data Protection for Malaysian Players

Your privacy is our priority bookie. This document clearly explains the types of data we collect, why it is collected, how it is used, and your rights as a data owner under Malaysia's Personal Data Protection Act (PDPA) 2010.

PDPA 2010 Compliant 256-bit SSL Encryption No Data Selling
Privacy Policy Contents
  1. 1. Information We Collect
  2. 2. How We Collect Data
  3. 3. Purposes of Data Collection
  4. 4. Data Sharing & Disclosure
  5. 5. Security & Data Storage
  6. 6. Use of Cookies
  7. 7. Your Rights as a Data Subject
  8. 8. Children's Data
  9. 9. Links to Other Sites
  10. 10. Changes to the Privacy Policy
PDPA 2010 Compliance
Every data handling practice at bookie is designed and audited to fully meet the requirements of Malaysia's Personal Data Protection Act 2010.
Bank-Level Encryption
All personal data and financial transactions are protected with AES-256 encryption and SSL/TLS protocols — the same standards used by banks in Malaysia.
No Data Selling
bookie has never sold or rented members' personal data to any third party for marketing or any other purpose, and never will.
Full Control in Your Hands
bookie members have the right to access, correct, and request the deletion of their personal data at any time through the provided channels.

This Privacy Policy explains how bookie (bookie.wine) collects, uses, stores, and protects your personal information when you use our platform. As an online betting platform operating for Malaysian players, bookie is fully committed to respecting and protecting the privacy of every member in accordance with Personal Data Protection Act (PDPA) 2010 Malaysia.

By registering an account or using any of our services bookie, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for suitable alternative options.

1

Information We Collect

bookie only collects personal data that is necessary to deliver platform services in a safe, fair, and legally compliant manner. The following are the categories of data we may collect:

A. Personal Identification Information

Full name MyKad / Passport Number Date of birth Gender Residential address Nationality

B. Contact Information

Email address Phone number

C. Financial Information

E-wallet account number (Touch 'n Go, GrabPay, etc.) FPX bank account details Deposit & withdrawal transaction history

D. Platform Usage Data

Game & betting history Login & logout times IP Address Device type & operating system Web browser type

E. Verification Documents (KYC)

MyKad / Passport Copy Bank statement / e-wallet statement Proof of current address
bookie does not collect any sensitive data such as health information, religious beliefs, or political affiliations. Biometric data (such as fingerprints or facial recognition) is not collected by bookie through our platform.
2

How We Collect Data

bookie collects your personal information through the following methods:

  • Account Registration: When you complete the bookie registration form, you provide us directly with basic information such as your name, email address, phone number, and date of birth.
  • KYC (Know Your Customer) Process: During the identity verification process, you will be asked to submit supporting documents such as a copy of your MyKad or passport and a bank statement to satisfy Malaysia's Anti-Money Laundering (AMLA) legal compliance requirements.
  • Financial Transactions: Every time you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, the relevant transaction details are automatically recorded by bookie's system.
  • Platform Usage: Usage data — such as pages visited, games played, bets placed, and activity timestamps — is collected automatically through bookie's logging systems.
  • Cookies and Similar Technologies: bookie uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage patterns. Further details are set out in Section 6.
  • Communications with Support: When you contact the bookie support team via live chat, email, or WhatsApp, the contents of those conversations may be stored for staff training and service improvement purposes.

Bookie does not purchase or obtain your personal data from third-party sources such as data brokers or social media. All data we hold is either provided directly by you or generated through your own use of the bookie platform.

3

Purpose of Data Collection

bookie uses your personal data solely for the following purposes:

  • Account Management: To create, verify, and manage your account on the bookie platform, ensure secure login, and recover your account when needed.
  • Transaction Processing: To process deposits and withdrawals made through Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks), and other supported Malaysian payment methods.
  • Legal Compliance: To fulfil legal obligations under the PDPA 2010, Anti-Money Laundering Act (AMLA), KYC requirements and any directives issued by the relevant Malaysian authorities.
  • Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, unauthorised account access, and bonus abuse.
  • Platform Improvements: To analyse usage patterns, identify technical issues, and make product development decisions based on the actual needs of Malaysian players.
  • Customer Support: To provide relevant and personalised assistance when you contact the bookie support team.
  • Platform Communications: To send important account-related notifications such as deposit confirmations, withdrawal status updates, changes to Terms & Conditions, and security updates.
  • Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling and to enforce the limits you set for yourself through bookie's Responsible Gaming features.

Marketing: bookie only sends marketing communications (such as promotional offers and bonuses) to members who have given explicit consent to receive them during registration or through their account settings. You may opt out of marketing emails at any time via the unsubscribe link in any email or by contacting bookie support.

4

Data Sharing & Disclosure

bookie does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, there are limited situations where we may share your data with specific parties:

  • Payment Service Providers: Transaction information required for processing is shared with payment providers such as Touch 'n Go eWallet, GrabPay, DuitNow, and the FPX network solely to process your deposits and withdrawals. These providers are governed by their own privacy policies and data protection agreements.
  • Game Providers: Limited game-related information required to run sessions (such as session IDs) may be shared with licensed game providers including Pragmatic Play, NetEnt, and PG Soft. No full personally identifiable information is shared without a legitimate basis.
  • Malaysian Authorities: bookie will disclose personal information to Malaysian authorities (such as PDRM, BNM or SPRM) when required by law or a valid court order. This includes cases involving money laundering or financial crime investigations.
  • Technology Service Providers: Technology companies that provide bookie with server infrastructure, cybersecurity systems, and analytics tools may process your data as part of their services. All such providers are bound by strict data protection agreements with bookie.

When bookie shares data with any third party, we ensure that such sharing is limited to what is strictly necessary (data minimization principle), the purpose is clearly defined, and the recipient is bound by equivalent data protection obligations. Third parties are not permitted to use your data for any purpose other than what has been specified.

bookie Privacy Policy
5

Security & Data Storage

bookie consistently invests in security infrastructure to ensure your personal data is protected against unauthorised access, disclosure, alteration or destruction.

Technical Security Measures:

  • All communications between your device and bookie's servers are encrypted using TLS 1.3 protocol with a valid SSL certificate that is regularly renewed.
  • Personal and financial data stored on bookie's servers is protected with AES-256 – the same standard used by major financial institutions in Malaysia.
  • Member account passwords are never stored in plain text — they are stored in hashed form using strong cryptographic algorithms, meaning no one, including bookie staff, can read your password.
  • Internal access to member data is strictly governed through a role-based access control (RBAC) system — only staff who genuinely require the data to carry out their responsibilities are granted access.
  • Bookie conducts regular penetration testing and independent security audits to identify and address any vulnerabilities.

Data Retention Period:

  • Active account data: Retained for as long as your account remains active with bookie.
  • Financial transaction data: Retained for a minimum of 7 years after transactions occur, in accordance with Malaysia's AMLA legal requirements.
  • Closed account data: Core records are retained for a minimum of 7 years after account closure for legal compliance purposes.
  • Customer support communication logs: Retained for 2 years for reference and training purposes.

Bookie's primary servers are housed in data centres that meet international security standards with stringent physical controls. All data is automatically backed up on a regular basis to ensure rapid recovery in the event of a system failure.

6

Use of Cookies

Platform bookie uses cookies and similar tracking technologies to enhance your experience, maintain the security of your login session and understand how Malaysian players use our platform.

Types of cookies used by bookie:

Session Cookie
Required (Mandatory)
Used to maintain your login session while browsing the bookie platform. This cookie expires when you close your browser and does not store any sensitive personal information.
Security Cookies
Required (Mandatory)
Helps bookie detect unauthorised access attempts, CSRF attacks, and other suspicious activity to keep your account secure.
Optional Cookies
Optional
Saves your preferences such as interface language, display settings and favourite game selections so you do not need to reconfigure them each time you log in.
Analytics Cookies
Optional
Helps the bookie team understand how players use the platform — which pages are most visited, where users encounter issues, and how to improve the overall experience.

You can manage your cookie settings through your web browser settings. Please note that disabling essential (required) cookies may affect the functionality of the platform bookie including the ability to log in and make transactions.

7

Your Rights as a Data Subject

Under Malaysia Personal Data Protection Act (PDPA) 2010, you have the following rights regarding personal data held by bookie:

Rights Description How to Submit a Request
Right of Access Request a copy of the personal data bookie holds about you Email support@bookie.wine
Right to Rectification Request correction of inaccurate or incomplete data Via account settings or by contacting support
Right to Erasure Request deletion of data that no longer needs to be retained (subject to legal obligations) Email support@bookie.wine
Right to Object to Processing Opt out of the use of your data for marketing or analytics purposes Account settings or support email
Right to Restrict Processing Request restrictions on how your data is processed in certain circumstances Email support@bookie.wine
Right to Opt Out of Marketing Opt out of marketing communications from bookie at any time Unsubscribe link in emails or via account settings

To submit any request relating to the rights outlined above, please contact the bookie Data Protection Officer by email privacy@bookie.wine. bookie will process your request within 21 working days following verification of your identity.

Limitations on the Right to Erasure: Please note that the right to data deletion is subject to legal retention obligations. Data required for AMLA, PDPA, or audit compliance cannot be deleted until the mandatory retention period prescribed under Malaysian law has elapsed.

8

Children's Data

Platform bookie is intended for individuals aged 18 years of age and above only. bookie does not knowingly collect, store, or process any personal data from individuals under the age of 18.

  • The bookie registration process requires age verification and the use of a MyKad or other valid official identification document.
  • Should bookie discover that personal data belonging to a child under the age of 18 has been collected inadvertently, that data will be deleted immediately and the relevant account will be terminated.
  • If you believe your underage child has registered an account on bookie, please contact us immediately at support@bookie.wine and we will take immediate action.

Bookie takes the protection of minors extremely seriously. This is part of our commitment to a comprehensive Responsible Gaming programme. For more information on the protection of young people, please visit our Responsible Gaming ours.

9

Links to Other Sites

Platform bookie may contain links to game provider sites, payment provider sites or other relevant information sites. Please note that:

  • Bookie Privacy Policy applies to the bookie.wine platform only only and does not cover any third-party websites you access via any links.
  • Bookie is not responsible for the privacy practices, security policies, or content of any third-party websites.
  • We recommend reading the Privacy Policy of any third-party website before providing them with your personal information.
  • Links to third-party sites within the bookie platform do not imply that bookie endorses or is responsible for the content or practices of those sites.
bookie Malaysia Privacy Policy
10

Changes to the Privacy Policy

bookie reserves the right to update or amend this Privacy Policy from time to time to reflect changes in Malaysian law, industry practices, or the way we handle personal data. When material changes are made:

  • Bookie will display a clear notice on the platform's homepage for at least 14 days before the changes take effect.
  • Registered members will receive an email notification containing a summary of the changes made and the date they take effect.
  • The "Updated" date at the top of this document will reflect the date of the most recent changes.
  • Continued use of the bookie platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
  • If you do not agree with the changes made, you have the right to close your account and request the deletion of data permitted under law.

Contact the Data Protection Officer: For any enquiries, concerns or requests relating to this Privacy Policy, please contact bookie's Data Protection Officer by email at privacy@bookie.wine or through general customer support at support@bookie.wine. We are committed to responding to all privacy enquiries within 5 business days.

Related Documents
Contact Us

Have a question about your data privacy? Our team is here to help.

privacy@bookie.wine
Data Protection Officer
support@bookie.wine
24/7 General Support
In-Platform Live Chat
Response within 3 minutes
Amendment History
  • Jan 2026 – Updated data subject rights schedule & cookie information
  • June 2026 – Addition of new payment provider section
  • Jan 2026 – Latest AMLA & PDPA compliance review
  • March 2023 – Original Privacy Policy published
Compliance
Malaysia PDPA 2010
Malaysia's AMLA Act
SSL/TLS 1.3 Encryption
AES-256 Encryption
Independent Security Audit

Why Malaysian Players Trust bookie's Privacy Practices

Six concrete commitments that demonstrate bookie's seriousness about protecting your personal data.

Full Policy in Bahasa Malaysia
Unlike many other platforms that only provide their privacy policy in English, bookie makes this document fully available in Bahasa Melayu so that every Malaysian player can understand it clearly without needing a translation.
Data Storage on Secure Servers
bookie members' personal data is stored in data centres that meet international security standards, with strict physical and digital access controls. Every file is encrypted with AES-256 and automatically backed up on a daily basis.
Strict Internal Access Controls
Not all bookie staff have access to your data. Our role-based access control (RBAC) system ensures that only personnel who genuinely require access to carry out their duties are permitted to view members' personal information.
Marketing Controls Are in Your Hands
You can choose to opt in or out of marketing communications from bookie at any time. Unsubscribing is simple – just click the link in any email or adjust your preferences through your account settings.
Regular Security Testing
bookie engages independent cybersecurity firms to conduct regular penetration testing and security audits. Any vulnerabilities identified are remediated before they can be exploited by malicious parties.
Early Data Breach Notification
In the event of a data breach that may affect your personal information, bookie is committed to notifying you within the timeframe required under Malaysia's PDPA and to taking immediate remedial action.

FAQ – bookie Privacy Policy

Your financial account details (such as your Touch 'n Go eWallet account number, GrabPay, DuitNow, or FPX) are shared solely with the relevant payment provider for the purpose of processing your deposit and withdrawal transactions. This information is not shared with any other party for marketing, analytics, or any other purpose. All communications between bookie and payment providers are encrypted and transmitted through secure channels.

Yes, you may request the deletion of your personal data by submitting a request to privacy@bookie.wine. Please note, however, that certain categories of data cannot be deleted due to legal obligations – for example, financial transaction records must be retained for 7 years under Malaysia's AMLA requirements. For data not subject to any legal retention obligation, bookie will process your deletion request within 21 business days following identity verification.

bookie employs multiple layers of security protection: TLS 1.3 encryption for all communications, AES-256 encryption for stored data, an intrusion detection and prevention system (IDS/IPS) operating 24/7, a web application firewall (WAF), real-time traffic anomaly monitoring, and periodic penetration testing by independent security firms. Passwords are never stored in plain text – they are hashed using strong cryptographic algorithms. In addition, two-factor authentication (2FA) is available to further secure your account.

In the unlikely event that bookie ceases operations, members' personal data will be handled in accordance with applicable Malaysian law. Members will be notified in advance, all eligible balances will be returned, and data will either be securely deleted or transferred to a successor entity that upholds an equivalent Privacy Policy. Records required by law to be retained will continue to be kept for the prescribed period. bookie will always prioritise members' interests and privacy rights in any transitional situation.
View All FAQs

Bookie's Approach to Malaysian Player Privacy

At bookie, we believe privacy is a fundamental right, not a privilege. When you deposit funds using Touch 'n Go eWallet or DuitNow, whether you're spinning slots or placing a bet on a Malaysia Super League match at our live tables, you are entrusting us with deeply personal information. We do not take that trust lightly.

Many Malaysian players have never read the privacy policy of the platforms they use – and we understand why. Most of these documents are written in dry, technical legal language that is difficult to follow. At bookie, we have deliberately written this Privacy Policy in plain, straightforward English. We want you to know exactly what happens to your data — not just tick a consent box without understanding what you are agreeing to.

Privacy Policy bookie is among the most transparent in Malaysia's online betting industry. We clearly state what data is collected, why it is collected, who it is shared with and how long it is retained. Nothing is deliberately obscured or buried in hard-to-read fine print. This goes beyond legal compliance — it reflects the core values of bookie built on transparency and trust.

As a platform operating in Malaysia and serving Malaysian players, bookie subject to Personal Data Protection Act (PDPA) 2010 – the country's primary data protection legislation. We do not treat PDPA compliance merely as a minimum requirement — we use it as a foundation to build a more comprehensive data protection framework. This includes appointing an internal Data Protection Officer, conducting Data Protection Impact Assessments (DPIAs) for every new platform feature, and ensuring that all staff who handle personal data receive adequate data protection training.

There is one point we want to emphasise once more: bookie has never sold, and will never sell, members' personal data to any third party. This is not merely a statement — it is a written internal policy enforced across all our staff and service providers. In an industry that routinely treats user data as a commodity, we take a different stance. Our business model bookie does not rely on selling data — it relies on the trust of its players, and that trust cannot be exchanged for any amount of money.

If you have any enquiries or concerns about how bookie handles your personal data, do not hesitate to contact our Data Protection Officer at privacy@bookie.wine. We are committed to providing responses that are clear, honest, and timely — because that is your right as a player and a member of the bookie community.

Bookie Platform Usage & Related Terms

This Privacy Policy should be read in conjunction with Terms & Conditions and policies Responsible Gaming bookie. Together, these documents form the complete agreement between you and bookie regarding how the platform is used and how your data is handled. Continued use of the bookie platform constitutes your acceptance of all these documents.

Read Full Terms & Conditions

Join a Betting Platform That Respects Your Privacy

Bookie is serious and transparent about protecting your personal data. Create a free account today and play with confidence alongside more than 200,000 Malaysian players who already trust bookie.

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